Sales Operations Specialist

• Execute order booking and forecasting

• Execute revenue forecasting, accruals, deferrals

• Management of Rebecca data entry and accuracy • Preparations of Country/Regional TSPRs and MBRs

• Supporting pipeline management

• Run sales efficiency actions

• acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s (Key Performance Indicators)

• Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labelling etc.) • Responsible for quote entry into Quotation tools and follow up status through whole Quote To Order chain

• Acts on operational issues and queries coming from Order to Bill (OTB) process

• Supports improvement projects cooperating with senior account associate in countries to improve the Quote To Order process, aim for Operational Excellence

• Execute target setting process • Run tasks around EGoals

• Review and approve commission statements and payouts

• Run ad hoc simulations

• Seek necessary approvals as per SIP (sales incentive plan) and SOA (schedule of authority)

• Engages with customer remotely for Quote To Order transactional / operational daily regular activities

• works with billing and accounts receivable teams to resolve invoice, credit notes and payment issues in addition to reply customer billing/invoice quires

• owns disconnection process performance by handling and following up disconnection requests coming from customers till closure / customer feedback

• Clear & proactive internal and external customer communication
• Able to deal with dual reporting lines and virtual teams
• Fast learning and self-motivated
• Being able to function well under stress
• Ability to manage many tasks at the same time
• Proactive behavior

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