Toll Manager
- İstanbul Anadolu Yakası
- Sürekli
- Tam zamanlı
- Training
- Organization
- Recruitment
- Consultancy
- Human Resources
- To implement company policy and strategy on all matters relating to Tolling Operations in a full Automatic Toll Collection system.
- To organise and manage the team in charge of the Toll Collection, To monitor and manage KPI related to the tolling activity as required from the O&M Contract At a minimum, meet company statutory and regulatory obligations, deliver quality products and services to satisfy customer requirements and expectations and conform to International Standard ISO 9001.
- To establish, maintain and support a safe, healthy working environment for all staff, customers, visitors and others who may be involved in, or affected by, tolling operations.
- To ensure that all tolling operations staff are kept fully aware of statutory, regulatory and customer requirements and the importance of meeting these.
- To ensure that measurable objectives are established, that these are linked to the overall business objectives and that they are reviewed and updated as appropriate via a programme of regular performance appraisals for all staff.
- To ensure that the processes necessary for delivery of statutory / regulatory, customer and business requirements are planned, established and reviewed for effectiveness and continual improvement.
- To ensure provision of the necessary resources to implement and maintain the Toll System, to continually improve its effectiveness and to enhance customer satisfaction by fulfilling customer requirements and expectations.
- To delegate to relevant functions, the authority and responsibility for implementation, management, delivery and reporting of the processes, objectives and targets of the Tolling Plan.
- To prepare and revise toll procedures To comply with the relevant procedures, directives and other legal requirements of all certificated management systems. Acts as a substitute for Toll Supervisor when necessary.
- Comply with HSE rules and procedures, code of ethic rules and HR policies of the Company.
- Works to fulfil all leadership commitments specified in the Leadership and commitment article of all certified management systems.
- University Master Diploma or degree qualified in an appropriate and acceptable discipline with demonstrated experience in managerial or supervisory positions relating to Operations will be highly regarded
- Toll experience in an O&M Motorway company or experience in similar position in sectors related to the management in commercial networks
- Current proficiency in relevant screen-based systems and appropriate software
- Knowledge in fraud and violation in Public Transport
- Formal managerial training and/or qualifications will be well regarded
- Significant managerial experience and track record as a highly-motivated self-starter managing service delivery in a demanding rapid response environment such as Toll services or similar
- Fluently English spoken and written
- Demonstrable leadership, creativity and lateral thinking skills particularly with respect to developing operational plans, service agreements and contractual relationships
- Ability to work under pressure and within defined time lines, as both a Manager and independently, developing a reputation for honesty and sincerity in customer relationships
- Ability to recommend, implement and maintain best practice managerial and administrative standards in areas such as operations and services management
- Knowledge and awareness of contemporary OH&S, anti-Discrimination and Harassment prohibition issues
- High level of organizational ability and communication skills with capacity to handle a wide variety of contacts with diplomacy, tact and commercial acumen
- High level, professional oral & written presentation skills
- Well-developed skill and proficiency in networked computer operations, as well as PC based word processing and spreadsheets