Customer Service Agent (Turkey) English speaking- all genders
GoStudent
- İstanbul
- Sürekli
- Tam zamanlı
IstanbulYour Role in Our Journey
- Administration: Offering help through live chat, processing emails, and issuing invoices in both English and Turkish.
- Teamwork: Collaborating with the Global Customer Care Manager team to find customer-friendly solutions.
- Problem Solving: Addressing high-priority requests such as teacher searches, organization, and booking.
- Interface: Serving as the interface between our Global Customer Care Manager Department and our tutors.
- Coordination: Organizing tutoring sessions and ensuring their smooth execution.
- Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.
- Proficiency: In CRM/Customer Care Tools.
- Multilingual Mastery: Fluency in both Turkish and English is essential. Proficiency in additional languages such as German, Italian, Spanish, French, Greek, Dutch, and Polish (at least a B2 level) is highly desirable and will be considered an asset for this customer care role.
- Communication Skills: Natural communicator with the ability to empathize with customers, finding the right solutions and bringing smiles to their faces.
- Organizational Talent: Structured, capable of seeing the bigger picture, and maintaining composure under pressure.
- Hands-On Mentality: Demonstrates a high degree of initiative and responsibility, quick to learn new tasks, and adept at multitasking.
- All-Rounder: Enthusiastic about our product, capable of quickly learning necessary hard facts, and excels in authenticity, customer orientation, and service.